Rautenberg Moritz & Co. advises PARAGON PARTNERS on the Value Creation and Sale Process of German Customer Dialogue Specialist dtms digicom.

The team around Arndt Rautenberg advised German private equity investor PARAGON PARTNERS on the value creation and sale of German customer dialogue specialist dtms to net group Beteiligungen GmbH & Co. KG. Signing and closing took place simultaneously on 5 August 2019.

PARAGON PARTNERS is an independent private equity investment company founded in 2004 and as of today has more than EUR 1.2 bn of equity under management. The firm works with its portfolio companies to achieve sustainable growth, operational excellence and market leadership. PARAGON PARTNERS drives value in fundamentally attractive businesses and has the ability to address complexity both in the transaction and in the operations and to realign companies through tailor-made value creation programmes.

dtms digicom GmbH is a leading provider of contact center solutions and customer intelligence technologies in German-speaking countries. As a network operator for contact centers, it offers local and service call numbers with uniform routing and statistics solutions in more than 100 countries. As a customer dialogue specialist, dtms offers a comprehensive cloud-based application portfolio, e.g. IVR, ACD, video chat, co-browsing and self-service portals, as well as services for billing customer dialogues and digital goods via the telephone bill and other payment methods. The company has about 60 employees at its headquarters in Mainz and achieved a gross turnover of approx. EUR 40 m in 2018.

The Rautenberg Moritz & Co. team advised and supported dtms and the vendor PARAGON PARTNERS before and during the entire process, as advisors and as a member of the supervisory board, in particular, by sharpening the strategy and business plan and preparing a vendor due diligence (“Strategy Report”).